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Social performance

Our social performance is based on understanding and minimising the potential impacts of our activities on communities and managing social risks to the business. We seek to respect human rights, engage meaningfully with stakeholders and make a positive difference to the social and economic development of the communities in which we operate.

Social performance at Iluka includes:

  • the identification, management and monitoring of social impacts and risks;
  • meaningful engagement with stakeholders;
  • responsive management of grievances;
  • the sharing of benefits; and
  • addressing location or project-specific social considerations such as cultural heritage management, human rights, local employment and procurement, and resettlement.

Our HSEC Policy, Human Rights Policy and Social Performance Standard guide our approach to working with communities and stakeholders. The standard, and related procedures, provide a framework of mandatory social performance requirements. Sites and projects are subject to periodic assessments and audits, and initiatives to strengthen social performance practices are ongoing.  Our global footprint in countries outside Australia has heightened our proactivity in identifying and addressing a broader range of social issues, risks and impacts. 

Iluka’s success is linked to our relationships with neighbours and stakeholders, whose priorities and expectations of us vary widely. We seek to engage early in open, inclusive and meaningful communication and incorporate stakeholder views into our decision-making processes. Through effective stakeholder engagement, we aim to understand and meet community and stakeholder expectations.

Iluka engages with a diverse range of stakeholders. We seek to adapt our engagement with stakeholders based on their needs and our business requirements. We have a team of professionals across our projects and operations who are responsible for managing stakeholder engagement. Support and subject matter expertise is provided by our Communities team. In addition to our engagement activities, stakeholders can contact us via community feedback processes. 
Our stakeholders and their interests are identified, analysed and mapped to inform impact and risk assessments and social management plans. All sites and projects are required to establish a process to ensure affected stakeholders receive relevant up-to-date information, are provided with opportunities to express their views on decisions that may affect them, and that these views are considered in decision-making processes.

Iluka’s Grievance Management Procedure was developed in accordance with the United Nations Guiding Principles on Business and Human Rights. A requirement of the procedure is that all locations develop and maintain a locally-appropriate grievance mechanism that is respectful of local cultural norms and easy for community members to access.
Stakeholders should feel comfortable about contacting us to report any issues or concerns, and complaints are taken seriously and investigated, in accordance with Iluka’s Grievance Management Procedure. All grievances of a medium to high-level classification are reported through to the Board as part of the monthly Sustainability Performance Report.
If you would like to provide feedback or register a grievance, please contact

Iluka maintains a Human Rights Policy, which includes an overarching commitment to align business activities with the UN Guiding Principles on Business and Human Rights. This includes commitments relating to labour and working conditions and stakeholder consultation, as well as meeting international standards relating to involuntary resettlement and security. The Human Rights Policy also sets out Iluka’s commitment to the recognition of the rights of Indigenous peoples, respecting their culture and acknowledging their connections to lands and waters.  

The Human Rights Policy is also applicable to suppliers, and a key part of the Human Rights Work Programme to meet Australia’s modern slavery requirements, under the Modern Slavery Act 2018 (Cth)

Modern Slavery Statement

Human Rights Policy

A Cultural Heritage Management Plan is prepared and maintained to meet regulatory requirements and to ensure the protection of sites where cultural heritage is identified.

Where indigenous people have rights over, or special connections to, the land where mining-related activities are planned or located, specific engagement is undertaken.

Iluka engages in a wide range of partnerships and contributes to a large number of community programmes and events. Some of these programmes are closely tied to business objectives – such as employee diversity, environmental excellence and local employment and procurement – while regional and local development priorities influence others.

Iluka conducts Social Impact Assessments for all major development activities and conducts periodic social surveys and studies to inform our social management plans.

Iluka follows a risk-based approach to understand and minimise negative social impacts. Conversely, we actively seek to enhance positive impacts and work collaboratively with our host communities.